The Complete Guide to Transferring Your LPG Connection in India (2026)

Moving to a new city in India involves a long checklist. Among the most important-and most often procrastinated-tasks is transferring your LPG (Liquefied Petroleum Gas) connection. Whether you use Indane Gas by Indian Oil, HP Gas by Hindustan Petroleum, or Bharat Gas by Bharat Petroleum, the process is governed by guidelines from the Ministry of Petroleum and Natural Gas and has become significantly more streamlined with digital portals.

This guide is designed to be the only resource you need to complete your LPG transfer successfully, covering every scenario: same city, same distributor; same city, different distributor; different city; different state; and even switching between gas companies.

If you are still finalizing where to live, it is worth checking honest, building-level reviews of your new area first. know.place maps what residents actually say about a building, the rent, the society, and the infrastructure around it, so the place you transfer your gas connection to is one you have already vetted.

Part 1: Understanding the Three Types of Transfers

Before you do anything else, identify which of these three scenarios applies to you. The procedure, time, and effort differ significantly.

Type 1: Same City, Same Distributor (Address Update Only)

You are moving within the same locality and your new address still falls under the service area of your current distributor.

What you need to do: Simply submit a written address change request to your distributor along with your new address proof. Your DGCC booklet will be updated. You retain your cylinder, regulator, and consumer number.

Time: 1-2 working days. Fee: Nil. Surrender equipment? No.

Type 2: Same City, Different Distributor (TTV / e-CTA)

You are moving within the same city but to an area served by a different distributor of the same company.

What you need to do: Obtain a Transfer Termination Voucher (TTV) from your old distributor (Indane/Bharat Gas term) or an electronic Consumer Transfer Advice (e-CTA) from your HP Gas distributor. Take this document to the new distributor.

Time: 3-5 working days. Fee: Nominal (varies by distributor). Surrender equipment? No. You keep your cylinder and regulator.

Type 3: Different City or State (Full Surrender + Termination Voucher)

You are relocating to a new city or state entirely.

What you need to do: Surrender your empty cylinder and pressure regulator to your current distributor. You will receive a Termination Voucher (TV) and a full security deposit refund. Take the TV to a distributor in your new city to get a new connection.

Time: 7-14 working days after approaching the new distributor. Fee: You pay the standard new security deposit at the new location. Surrender equipment? Yes-mandatory.

Important Safety Note: It is illegal and dangerous to transport LPG cylinders (whether filled or empty) in personal vehicles, trucks, or moving vans. Always surrender them at your old distributor.

Part 2: Documents You Must Prepare

Regardless of your provider or scenario, this is the core document set you must prepare.

Documents for Initiating Transfer at the Old Distributor

Documents for Completing Transfer at the New Distributor

If your Subscription Voucher is lost: Submit a notarized affidavit on non-judicial stamp paper along with your ID proof to your current distributor before requesting the transfer. Reinstatement is possible but adds 5-7 working days to the process.

Part 3: Agency-Specific Step-by-Step Processes

3A. Indane Gas (Indian Oil Corporation Ltd. / IOCL)

Indane is managed by the Indian Oil Corporation (IOCL). The primary portal is cx.indianoil.in and the IndianOil One mobile app.

Official Consumer Services Portal: https://cx.indianoil.in Customer Care (Toll-Free): 1800-2333-555

Indane - Type 1: Same City, Same Distributor

Step 1: Visit your Indane distributor (or call them). Inform them of your new address.

Step 2: Provide a proof of new residence (utility bill or rental agreement).

Step 3: The distributor updates your DGCC booklet and their records. Refills will now come to your new address.

Indane - Type 2: Same City, Different Distributor (via TTV)

Offline Method:

Step 1. Visit your current Indane distributor’s office with:

• Your original Subscription Voucher (SV)
• Your DGCC Booklet
• Proof of your new address

Step 2. Inform the distributor of your address change and request a Transfer Termination Voucher (TTV).

Step 3. The distributor issues the TTV. Do not surrender your cylinder or regulator at this point.

Step 4. Locate the new Indane distributor that services your new area. (You can use the IndianOil Distributor Locator to find your nearest authorized Indane distributor.)

Step 5. Visit the new distributor with:

• The TTV (issued in Step 3)
• Your DGCC Booklet
• Identity proof
• New address proof

Step 6. The new distributor processes the TTV into a Transfer Subscription Voucher (TSV) and assigns you a new consumer number. Your DGCC booklet will be updated.

Online Method (IndianOil One App):

1. Download the IndianOil One app or log in at cx.indianoil.in.
2. Navigate to Manage Connection → Change Distributor Request.
3. Select “City Address Change (TTV)”.
4. Enter your new pincode and select the desired distributor from the list.
5. Upload the required documents.
6. Submit the request. You will receive email confirmation and can track the status in the app.

Indane - Type 3: Inter-City or Inter-State Transfer (via TV)

Step 1. Visit your current Indane distributor with:

• Original SV
• DGCC Booklet
• Empty LPG cylinder
• Pressure regulator
• A written transfer letter (mentioning your consumer number and new destination)
• Identity proof

Step 2. Surrender the cylinder and regulator to the distributor.

Step 3. The distributor issues a Termination Voucher (TV), valid for 1 year, and refunds your full security deposit for both the cylinder and the regulator.

Step 4. Once you have relocated, find the nearest Indane distributor in your new city using the IOCL Dealer Locator.

Step 5. Visit the new distributor with:

• The TV
• Identity proof (Aadhaar preferred)
• New address proof (rental agreement / utility bill)
• Two passport-size photographs

Step 6. The new distributor verifies your documents, issues a new Subscription Voucher (SV) and a new consumer number, and collects the standard security deposit for a new cylinder and regulator.

Step 7. You will receive a new cylinder and regulator within the standard delivery time (typically 3-7 working days).

3B. HP Gas (Hindustan Petroleum Corporation Ltd. / HPCL)

HP Gas is managed by Hindustan Petroleum Corporation Ltd. (HPCL). The primary portal is myhpgas.in.

Official Consumer Portal: https://myhpgas.in Portability Portal: https://myhpgas.in/myHPGas/HPGas/Portability.aspx Customer Care (Toll-Free): 1800-2333-555

HP Gas - Type 1: Same City, Same Distributor

Online (Recommended):

1. Log in at myhpgas.in.
2. Go to Manage Connection → Change Address.
3. Fill in your new address details and upload a proof document.
4. Submit. The address update is processed digitally.

Offline:

Visit your distributor with your consumer number and address proof. They update their records.

HP Gas - Type 2: Same City, Different Distributor (via e-CTA)

Step 1. Visit your current HP Gas distributor with:

• Consumer number
• Original Subscription Voucher (SV)
• Your DGCC Booklet
• New address proof

Step 2. Complete the Transfer Form provided by the distributor.

Step 3. The distributor issues an electronic Consumer Transfer Advice (e-CTA). This is valid for 3 months. You do not surrender your cylinder or regulator.

Step 4. After moving, visit the new HP Gas distributor in your area with:

• The e-CTA (print or digital)
• Your DGCC Booklet
• Identity proof

Step 5. The new distributor updates your SV with the new distributor details and issues you a new consumer number. Your cylinder and regulator remain unchanged.

HP Gas - Type 3: Inter-City or Inter-State Transfer (via TV)

Step 1. Visit your current HP Gas distributor with:

• Original SV
• DGCC Booklet
• Empty LPG cylinder
• Pressure regulator
• A completed transfer request form
• Identity proof

Step 2. Surrender the cylinder and regulator. The distributor processes a refund for the security deposit.

Step 3. The distributor issues a Termination Voucher (TV), valid for 1 year.

Step 4. Use the HP Gas Distributor Locator to find your nearest authorized distributor in your new city.

Step 5. Visit the new HP Gas distributor with:

• The TV
• Your DGCC Booklet
• Identity proof
• New address proof
• Two passport-size photographs

Step 6. A new SV and consumer number are issued. You pay the standard security deposit for a new cylinder and regulator.

3C. Bharat Gas (Bharat Petroleum Corporation Ltd. / BPCL)

Bharat Gas is managed by Bharat Petroleum Corporation Ltd. (BPCL). The primary portal is ebharatgas.com and the unified Bharat Petroleum portal.

Official Consumer Portal: https://ebharatgas.com Agency Transfer Portal: https://ebharatgas.com/ebharat/forHome/changeDistributor.html Customer Care (Toll-Free): 1800-2333-555

Bharat Gas - Type 1: Same City, Same Distributor

Online (Recommended):

1. Log in at ebharatgas.com.
2. Navigate to Manage Connection → Change Address.
3. Enter your new address, upload proof, and submit.
4. Expect 2-3 working day processing time.

Offline:

Visit your distributor with your consumer number and new address proof.

Bharat Gas - Type 2: Same City, Different Distributor (via Transfer Advice)

Step 1. Visit your current Bharat Gas distributor with:

• Original SV
• DGCC Booklet
• Identity and new address proof

Step 2. The distributor verifies your details and issues a Transfer Advice (TA), valid for 3 months. No cylinder surrender is required.

Step 3. Visit the new Bharat Gas distributor in your new area with the TA, DGCC Booklet, and identity proof.

Step 4. The new distributor issues a new consumer number and updates your DGCC booklet.

Online Method:

1. Log in at ebharatgas.com.
2. Select “Transfer Connection” or “Agency Transfer”.
3. Enter your consumer number, registered mobile number, and current agency details.
4. Select your new agency.
5. Verify via OTP and submit. You must complete the physical paperwork at the new distributor within 7 days of the online confirmation.
6. Track the request status under Service Requests in your dashboard.

Bharat Gas - Type 3: Inter-City or Inter-State Transfer (via TV)

Step 1. Visit your current Bharat Gas distributor with:

• Original SV
• DGCC Booklet
• Empty LPG cylinder
• Pressure regulator
• Written transfer request letter
• Identity proof

Step 2. Surrender the cylinder and regulator. Collect the security deposit refund.

Step 3. The distributor issues a Termination Voucher (TV), valid for 1 year, and one passport-size photograph may be retained in records.

Step 4. Use the BPCL Distributor Locator to find a Bharat Gas distributor in your new city.

Step 5. Visit the new distributor with:

• The TV
• Identity proof
• New address proof
• Two passport-size photographs

Step 6. A new SV and consumer number are issued. You pay the standard security deposit for new equipment.

Part 4: LPG Portability - Using the mylpg.in Portal

The mylpg.in portal, maintained by the Ministry of Petroleum and Natural Gas through PPAC (Petroleum Planning and Analysis Cell), provides a unified platform for LPG portability. It allows you to change your distributor-and even your gas company-directly online.

Intra-company portability (e.g., switching from one Indane distributor to another Indane distributor) is free of charge. No additional security deposit is required.

How to Use mylpg.in for Changing Your Distributor (Intra-Company)

Step 1. Go to www.mylpg.in and select your company’s icon (IndianOil, HP Gas, or Bharat Gas).

Step 2. Register or log in using your 17-digit LPGI ID (LPG Consumer ID), registered mobile number, and OTP verification.

Step 3. On the Portability dashboard, you will see a list of distributors available in your cluster, along with their Star Ratings (based on delivery performance as rated by consumers). This helps you make an informed choice.

Step 4. Select your preferred new distributor and confirm.

Step 5. You will receive an email confirmation with your transfer details and the next steps. Take a printout of this email.

Step 6. Visit your newly chosen distributor with the confirmation email printout. They will update your records and complete the enrollment.

Inter-Company Portability (e.g., Switching from Indane to HP Gas)

As of 2026, the equipment (cylinder and pressure regulator) is not interchangeable between different oil marketing companies due to different valve specifications. Therefore:

1. Visit your current company’s distributor and surrender your cylinder and regulator.
2. Collect the refund of your security deposit and the relevant transfer documentation.
3. Apply for a new connection with your chosen new company’s distributor.
4. Pay the standard new-connection security deposit for the new equipment.

Future Development: The Petroleum and Natural Gas Regulatory Board (PNGRB) is working on an LPG Interoperability Framework (similar to Mobile Number Portability) to allow seamless switching between companies without equipment exchange. This framework is under development and not yet implemented. Source: PNGRB Public Notice

Part 5: Special Scenarios and Edge Cases

Scenario: Ownership Transfer to a Family Member

If the primary connection holder is deceased, or if you wish to transfer ownership to another family member (e.g., from parent to child):

1. The current holder (or their legal heir) provides a written consent letter and a Death Certificate (if deceased).
2. The new holder (transferee) completes a KYC Form and a Declaration Form at the distributor.
3. Both parties provide identity and address proofs.
4. The original security deposit may be refunded to the current holder, and the transferee pays a fresh deposit for a new SV in their name.

Scenario: Company/Employer Accommodation Transfer

If your LPG connection was linked to company-provided accommodation:

1. Obtain an employer letter confirming your new residential address or confirming new accommodation.
2. This document is accepted as a valid address proof for both Type 1 and Type 2 transfers.
3. For Type 3 transfers, follow the standard inter-city process.

Scenario: Termination Voucher Has Expired

A TV is valid for 1 year from the date of issue. If it expires before you approach a new distributor:

• Return to your previous city’s distributor (or contact them) to explain the circumstance. You may be required to submit a fresh affidavit.
• In practice, most distributors will re-issue documentation if you can provide evidence of the delay (e.g., prolonged travel or hospitalization).

Scenario: eKYC Not Completed

Since 2019, the Government of India has mandated eKYC (electronic Know Your Customer) linking for all LPG consumers. If your eKYC is pending:

• Complete it online via mylpg.in or your gas company’s app using your Aadhaar OTP.
• eKYC must be completed before subsidy (PAHAL/DBT) can resume at the new address.

Part 6: PAHAL Subsidy and DBT Linkage

The PAHAL (Pratyaksh Hanstantarit Labh) scheme transfers LPG subsidies directly to consumers’ bank accounts (DBT). When you transfer your connection, ensure the following to avoid subsidy disruption:

1. Link your Aadhaar to your new bank account at the new address.
2. After the transfer is complete, update your bank account details in your gas company’s portal or at the new distributor.
3. The PAHAL linkage typically migrates automatically within 1-2 billing cycles after the transfer, but manually verifying via the portal is recommended.

Official DBT/PAHAL information: https://www.mylpg.in (access the Pahal section after login).

Part 7: Charges and Timelines Summary

Part 8: Essential Tips and Common Pitfalls

• Safeguard Your Subscription Voucher (SV): This is non-replaceable without an affidavit. Store a scanned digital copy in your email or cloud storage.
• Check Your Star Rating Before Choosing a New Distributor: The mylpg.in portability portal shows real-time distributor ratings. Choose a distributor with 3 stars or higher for reliable service.
• Do Not Pay Unofficial “Agents”: Only use the official .in portals of IOCL, HPCL, or BPCL. Never pay third-party agents claiming to expedite the process-this is a common scam.
• Ensure Subsidy Re-Linkage Promptly: After transferring, re-verify your PAHAL and bank linkage via your gas company’s app to avoid missed subsidy cycles.
• Track Your Request Online: All three companies allow you to track the status of your transfer request through their online portals or apps. Use this to follow up effectively instead of making repeated distributor visits.
• Online Request Stuck? Visit the Distributor in Person: If your online transfer request is taking longer than the expected timeline and there is no update, visit your target (new) distributor directly. Online requests often require the distributor to manually approve the transfer on their end-many distributors do not regularly log in to their portal dashboard. A brief in-person visit is usually enough to get them to action your pending request.
• Don’t Transport Filled Cylinders: Never transport a filled LPG cylinder yourself. It is illegal under the Petroleum Act and can be dangerous.

References and Official Sources

The following authoritative sources were consulted in preparing this guide. Always refer to these primary sources for the most current procedures, as government policies may be updated.

1. Indian Oil Corporation (IOCL) - Indane LPG Consumer Services

   • Consumer Portal: cx.indianoil.in
   • LPG Portability: cx.indianoil.in/webcenter/portal/LPG/pages_lpgportability
   • Distributor Locator: locator.iocl.com/indane/
   • Official Transfer FAQs: iocl.com

2. Hindustan Petroleum Corporation (HPCL) - HP Gas Consumer Services

   • Consumer Portal: myhpgas.in
   • Distributor Locator: myhpgas.in/myHPGas/HPGas/LocateDistributor.aspx
   • Portability: myhpgas.in/myHPGas/HPGas/Portability.aspx
   • Customer Care: 1800-2333-555

3. Bharat Petroleum Corporation (BPCL) - Bharat Gas Consumer Services

   • Consumer Portal: my.ebharatgas.com
   • Distributor Locator: my.ebharatgas.com/bharatgas/LPGServices/LocateDistributor
   • Agency Transfer: ebharatgas.com/ebharat/forHome/changeDistributor.html

4. Ministry of Petroleum and Natural Gas - PAHAL / DBT Scheme

   • Unified LPG Portal: mylpg.in
   • PAHAL Scheme Info: pmuy.gov.in

5. Petroleum and Natural Gas Regulatory Board (PNGRB)

   • Official Website: pngrb.gov.in

6. Petroleum Act, 1934

   • Official Statute: indiacode.nic.in

7. Petroleum Planning and Analysis Cell (PPAC), Ministry of Petroleum and Natural Gas

   • LPG Data and Statistics: ppac.gov.in